Shocking Service

I contacted Sizwe on 28 August for Pre Authorisation for a procedure on 16 sept. I had to resubmit all documents again on 9 September. Today I phoned to follow up and am not being told that I may not be authorized for surgery which is a few days away. I am infuriated!!! The authorization now has to be sent to someone else and the waiting period is 2 to 3 working days!!! You have known since the 27th of August about this surgery! Do you realize how stressful this is for people, apart from the fact that I have had to take time off work and re-arrange my life but you cannot get your act together since the 27th of August!!! I need to know today if I am approved for surgery! I am booked to go for my COVID test tomorrow and do not want to go through this procedure unless I know that the surgery is taking place. This will be yet another expense that I will have to foot the bill for!!