shocking service

<p>I have been trying to get resolution of my claim since the 28th March 2017. every time I speak with a consultant (on a weekly basis and after holding for approx 30 mins) I am told "I will escalate the matter and come back to you".</p> <p>In all this time I have only had one call back and that was last Friday to tell me that the claims department missed the "payout run but don't worry, it will happen next week and I will confirm" NO FEEDBACK !!!!!!</p> <p>I called today and was told "We will escalate and come back to you" When I asked if that would be before end of business today, I was rudely told that I would get a call back when the manager has something to tell me.</p> <p>I have even given all the details to an executive consultant when they visited our company on the 30th of May. I have heard absolutely nothing from her.</p> <p>These companies are quite happy to take our money but virtually refuse to give service.</p>