Shocking / Non-Existent Service

I strongly share the frustration expressed by others. The lack of communication and accessibility from Sizwe Hosmed Medical Scheme has been extremely disappointing. Since early January, I have been trying to get assistance with my father’s Ampath account. He is 86 years old, has lymphoma, and requires regular blood tests, which are registered under his chronic benefits. The last time I was able to successfully speak to a representative was on 15 December, when calls were still being answered. Since the scheme went under curatorship in January, it has become impossible to make contact. I have spent over an hour on hold, only to be disconnected once reaching the front of the queue. On multiple occasions, I have reached the front of the queue and either been cut off or placed back on indefinite hold. I have sent numerous emails, received multiple reference numbers, and have repeatedly been told that “the case has been escalated.” Unfortunately, there has been no further feedback or resolution beyond that standard response. We are currently awaiting reimbur*****t for two Ampath accounts of approximately R8,000 each — one dating back to June 2025, which I paid and am still awaiting reimbur*****t for, and another from September 2025, for which Ampath is now demanding payment. Considering that the monthly premium is R6,500 for an 86-year-old pensioner, the lack of service and communication is deeply concerning and unacceptable.