SHOCKING DISGUSTING SERVICE

I submitted a claim for my elderly mom on 8 January 2026 for the first visit to a Dermatologist. I submitted a second claim on 29 January 2026 for the second visit to the same Dermatologist. The auto response mail says "A more substantive response to your problem and a suitable solution will be provided to you within 3-5 business days". On not getting any substantive response I phoned the call centre and held on endlessly. Dealing with the call centre is another story all on its own. (I now phone dead on 8am and hope to be around 3-4 in the queue). I have now phoned the call centre 4 times on 20/1, 6/2,18/2 and again today 3/3. Every time I phone I get a different answer from "the claim is still with Claims department" to, "we only pay claims once a month, I must just wait" to "claim is still to be processed" and the best response was today there is no attachment in my mail". Well, I lost it, I have my mail open in front of me with very clearly the attachment in the mail. I again today (3/3) have sent another mail to Claims with both the doctor's accounts attached for some form of refund to my mom, who has to watch every penny. I am at my wits end with Sizwe. PLEASE HELP !!!