Shocking customer support

Item: Sizwe Hosmed Medical Scheme
Rating: 1
Author: Christopher W

I am not one that takes to social media to air their views but after yet another frustrating experience with the SIZWE Medical aid customer care center I am highly frustrated. From my personal experience you are extremely unprofessional and your willingness to resolve client queries borders on *********. After 7 months of trying to get a claim for a hearing aid (for which we had an authorization) sorted out I receive a statement saying the claim has been rejected as it is now STALE. To appease me I was told payment will be done on Monday the 11/11/2019, it is now Wednesday the 13/11/2019 and surprise surprise still nothing. Come on SIZWE this is not very professional, there is no hesitation to suspend a client’s benefits if they don’t pay you.

Helpful (0)

Replies (2)

Sizwe Hosmed Medical Scheme's replyOfficial

13 Nov 2019, 08:23

Dear Christopher,

We acknowledge receipt of your comments. One of our consultants will contact you shortly to assist with your query.

With Care,
Team Sizwe

Sizwe Hosmed Medical Scheme's reply13 Nov 2019, 08:23

Official

Dear Christopher,

We acknowledge receipt of your comments. One of our consultants will contact you shortly to assist with your query.

With Care,
Team Sizwe

Christopher W's updateReviewer Update

14 Nov 2019, 16:13

Thank you for resolving the query, just disappointing that it had to come to far.

Christopher W's update14 Nov 2019, 16:13

Reviewer Update

Thank you for resolving the query, just disappointing that it had to come to far.