Shocking customer service (REPEATED)

Once again I’m in the same boat with this company as I was last year. They tried to deduct a debit order amount of R11907 at the beginning of May when I was paying R3625. I immediately went to my bank and reversed the debit order ( costing me bank charges for their incompetence) and went to their office in Pickering Park, 2nd Avenue, Newton Park Qgberga. The lady there called the same guy (Daniel) in their accounts department who basically gave the same excuses as last year. 1 Our son’s status changed from child to adult. No immediate adjustment to contribution. 2 The annual contribution increases were not implemented immediately. 3 The employer portion of the contribution was below the required amount and not corrected. I was informed to pay the same amount I’d been paying (more bank charges) until he can calculate what I owe. I incurred approximately R500 in bank charges and got no refund even though I asked. I can’t wait to see how long this will take and what the numbers will be.