SHOCKING!!!!!!

I have been trying unsuccessfully for over a week to contact Sizwe for an authorization number for my wife's surgery on 8 December. Every day at various times I try to call the call centre. I wait on hold for up to 37 minutes just to get cut off. The call back service renders no result. I have also sent several emails to every available email address at the company and only recieve ******* automated responses.

I am incredibly frustrated and am strongly considering changing medical aids due to this lack of customer service!!

Appauling service for something I spend a great deal of money on every month!