Service Provider declining Sizwehosmed

I was already concerned when the letter was sent out regarding curatorship. That also said, no benefits would be affected - BUT we are being affected. I tried to go to the GP at Medicross, and they have said that now we have to pay up front and CLAIM back. How is this happening when I have used that Medicross for 6 years with Sizwe and never had to pay upfront. If Medicross doesnt trust you to pay them then what faith do we have that are medical payments for September are not just throwing money away and the medical aid is obsolete already? Are you delaying us with misinformation to trying and get as many payments in before you are closed down? I called the call centre and all they could tell me was letter where sent to service providers, which provides no comfort and no help to me.