GN
Genevieve N

1 reviews | Active since Mar 2020

06 Jul 2020, 07:07

Seriously assistance required

I was on Sizwe primary medical aid for about 15 years. After resigning from work I decided to continue on Sizwe using a less expensive scheme called Gmomo. I have myself my fiancé and my mum which is 80 on my medical aid. My fiances chronic claim went off without an issue. However I have been battling to get my mother's approved. Prior to the lockdown she used to go and collect her chronic from the hospital but now it's a nightmare due to the pandemic as she's 80 as I mentioned. She lives in Durban and I live in Eastern Cape. Her care givers are refusing to go wait in queues for her meds and it's too expensive to buy cash as although unemployed I am assuring medical aid is paid every month please assist. I have contract Sizwe many times and have been able to resolve this to date.

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Replies (2)
Sizwe Hosmed Medical Scheme
Sizwe Hosmed Medical Scheme's reply06 Jul 2020, 08:17
Official
Dear Genevieve,

We acknowledge receipt of your comments. One of our consultants will contact you shortly to assist with your query.

with care,
Team Sizwe
GN
Genevieve N's update06 Jul 2020, 10:00
Reviewer Update
I would like to thank Nkosontahi Nzima for his patience and professionalism in handling my issue. Nkosinathi.Nzima is a great asset to your establishment. Please ensure that he is advised of the great service. Thank you Sizwe for choosing your staff wisely