DL
Derek L
1 reviews | Active since Mar 2013
31 May 2025, 15:31
Savings refund
I last spoke to Sizwe (Nicole of customer care) was on May 26 regarding my savings refund (Ref N***). She kindly spoke with Holni of SavingsRefunds who confirmed all my documents had been received and sent to Finance. However they were received too late for that weeks payment run but would be included in the next week's run and that Holni would follow up and call me. No call back or refund were received. Please help.
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Replies (2)0
Replies (2)
Sizwe Hosmed Medical Scheme's replyOfficial
01 Jun 2025, 12:55 Dear Derek,
Thank you for submitting your query, and apologies for the inconvenience caused.
Thank you for the provided query reference number. We will look into this and escalate the query for urgent attention.
We appreciate your patience.
Your Choice for Quality Care
Sizwe Hosmed team
Thank you for submitting your query, and apologies for the inconvenience caused.
Thank you for the provided query reference number. We will look into this and escalate the query for urgent attention.
We appreciate your patience.
Your Choice for Quality Care
Sizwe Hosmed team
Sizwe Hosmed Medical Scheme's reply01 Jun 2025, 12:55
Official
Dear Derek,
Thank you for submitting your query, and apologies for the inconvenience caused.
Thank you for the provided query reference number. We will look into this and escalate the query for urgent attention.
We appreciate your patience.
Your Choice for Quality Care
Sizwe Hosmed team
Thank you for submitting your query, and apologies for the inconvenience caused.
Thank you for the provided query reference number. We will look into this and escalate the query for urgent attention.
We appreciate your patience.
Your Choice for Quality Care
Sizwe Hosmed team
DL
Derek L's updateReviewer Update
05 Jun 2025, 16:29Above is the only reply received. I have phoned and requested an email confirming that that I would receive the refund and was promised that would happen, no written reply received.
DL
Derek L's update05 Jun 2025, 16:29
Reviewer Update
Above is the only reply received. I have phoned and requested an email confirming that that I would receive the refund and was promised that would happen, no written reply received.