SAME STORY DIFFERENT WEEK WITH NO PAYMENTS TO SERVICE PROVIDERS

Sizwe Hosmed, apologies will no longer be accepted!

It's been months of trying to get my outstanding hospital account paid by your company. Quite frankly I am exhausted of hearing the same story week in and week out! Your service is the worst of all medical aids!

Once again the credit controller at the hospital submitted the updated invoice and the information with the correct codes as were told to her and myself on many different calls to customer service. Still no contact from any managers to apologise nor to say that they are looking into the query. They just leave you hanging with no assistance whatsoever! PATHETIC!!!!

By now I have probably spent more than R1k on phone calls to customer service? What will I be advised when I call again? I literally have melt downs every time I call.

Sizwe Hosmed it's time to own up for your transgression and pay this account!!!

And STOP with the automated responses as we all know you aren't doing anything about our queries! What will be great is if you can tend to your bad reviews and make us happy clients!!!