MB
Merike B

1 reviews | Active since Aug 2015

20 Apr 2023, 19:31

Refuse to pay IN hospital payments

Very dissapointed

Sizwe is failing to pay most of my doctors appointments which was IN HOSPITAL and the hospital did obtain authorization

They refuse to pay the peditrician account where my baby was in NICU

They refuse to pay the gynecologist that visited me in hospital whilst I had pregnancy complications

Im constantly struggling and fighting with them for any type of payment

This is pathetic

This IN hospital accounts needs to be paid by sizwe because me and my baby was IN hospital and ICU and the authorisation was obtained by hospital

I don't feel this is fair where the payment becomes my problem because there was no way I could have obtained authorization myself.

Sizwe is so insensitive with this situation honestly expecting me to pay the hospital billd they are responsible for!

Sick and tired of this constant struggle!!

0
Replies (4)
Sizwe Hosmed Medical Scheme
Sizwe Hosmed Medical Scheme's reply21 Apr 2023, 06:49
Official
 Dear Merike, 

Thank you for submitting the query, we sincerely apologise for the inconvenience caused. 
We will be in contact with you to resolve your complaint. 

Sizwe Hosmed team 
MB
Merike B's update24 Apr 2023, 10:49
Reviewer Update
I am not getting any feedback

No response from sizwe asking me for statements or giving me feedback as to what they are doing regarding this matter.

I am still getting more bills thats not paid

3 institutions in total now, all the claims was for IN HOSPITAL, none paid

I fail to understand this
MB
Merike B's update31 May 2023, 13:48
Reviewer Update
Thanks Sizwe for following up and ensuring payment

Much appreciated
Sizwe Hosmed Medical Scheme
Sizwe Hosmed Medical Scheme's reply31 May 2023, 13:59
Official
Dear Merike, 

We are glad to hear of your satisfaction with our service. 
Thank you for your positive feedback. 

Sizwe Hosmed team.