Refund of credit on savings after left the Fund

I am writing to express my deep concerns regarding the handling of my account following the conclusion of my medical aid in June 2024.

On March 14, 2025, I received an SMS notification regarding an outstanding credit on my savings account. In response, I promptly sent all necessary documents on March 17, 2025, as requested. However, I have faced considerable frustration since then.

I was informed that someone from the finance department would reach out to me regarding the payout date and the amount payable. Unfortunately, no one has followed up as promised. I have made several phone calls to inquire about this matter, but each time, I have been met with different responses and no resolution.

This experience has significantly impacted my trust in your customer service. I believe that clear communication and timely assistance are crucial, and I am disappointed by the lack of support I have received.