Refund of Accumulated Savings Balance

I was a member of Sizwe Hosmed and had the most dismal experience with the scheme the last few months of 2025 with them. I resigned and my end date was 31 October 2025. I have accumulated savings that the scheme now has to pay to me as the four month waiting period after the end date has passed, but have been battling for the last two weeks to get feedback from them. All information as well as proof of my banking details had been sent to them. I would just appreciate it if they could communicate the date that the refund would be paid as I waited the prescribed time before requesting the refund. This is really frustrating.