Refund of Accumulated Savings

I am writing to formally express my dissatisfaction with the level of service I have received regarding my outstanding savings refund.

Despite having submitted all required documentation in a timely manner and following up on multiple occasions, I have received no acknowledgement or substantive feedback from your team. This prolonged lack of communication has been most unsatisfactory and has ultimately compelled me to escalate my complaint via HelloPeter in order to receive any response at all.

The HelloPeter response I received, previously, confirms that my query was noted and escalated for urgent attention. However, to date I have still not been provided with a confirmed payment date for my refund, which constitutes the final resolution I require.

To confirm the details of my matter: my membership end date was 31 October 2025, and the prescribed four-month waiting period has since elapsed. Based on my records, my accumulated savings balance at the time of cancellation exceeded R9,000.00, and I expect this amount to be refunded in full.

I respectfully request that you provide me, in writing, with the confirmed date on which this refund will be processed and paid into my account.

I trust that this matter will now receive the urgent attention it warrants.