Refund Medical Savings Account

I have left Sizwe at the end of October 2025. I was informed that there was a 4 month waiting period for the refund of my savings account balance. I submitted all the requested documents including the required bank statements but to date there has been no refund. After multiple calls to the call center I keep being told that the refund is with the Finance Department and will be processed by the end of the week. This has happened on more than 5 calls to the call center after the 4 month waiting period has expired at the end of February 2026.

Very poor service and a total lack of interest from the Call Center Staff. Attempts to speak to a supervisor is impossible.