Refund!

The most horrific and pathetic experience! My dad who is a pensioner, cannot get any assistance with regards to sizwe continuing to take his money despite his medical aid being cancelled in May 2024, it is absolutely disappointing that every-time you call in, they put you on hold only to tell you they will log a request! This has been happening for the last 6 months, nothing gets done! Just *********** and pathetic staff that sit behind the phone telling you they will put you through to billing and hangs up on you after 10 mins! There is 0 assistance when it comes to Sizwe medical aid!! The most regrettable experience and absolutely sad to see that nothing gets done, in an economy that we’re faced with, money is not something to be taken lightly especially if it’s someone’s HARD EARNED money! Instead of solutions we’re faced with incompetence and staff who show a total disregard no matter the severity of the situation.

I urgently need this matter to be resolved!