Refund

I would like this matter formally escalated as a complaint regarding the delayed payment of funds owed to me. I have now been informed that there are no funds available in my medical savings account. However, this information contradicts the documentation in my possession:

My last statement reflected a positive savings balance. My termination letter dated 16 March 2026 also confirmed that funds were available. In addition, I have not utilised my medical aid benefits since November 2025, which makes the disappearance of these funds highly concerning and unacceptable. I therefore request the following as a matter of urgency:

A full, itemised breakdown of my medical savings account from November 2025 to present Written explanation detailing what has happened to the funds previously reflected in my account Confirmation of the refund amount due to me A clear and final payment date. Please note that if this matter is not resolved promptly, I will escalate it to the Council for Medical Schemes (CMS) for further investigation. I expect a written response within a reasonable timeframe.