Really bad medical aid services

I've been trying to get my mother registered for the past 3 months already on one of Sizwe's plans. First they told me it was sent to the wrong email address (customer services could not even forward it to the right department or inform me to forward it to the applications department which they failed to mention when I spoke to a consultant while completing the application form). I sent it again and waited 5 days for the appilcation to get processed. When I phoned I was told that the documents were not received. I resent it and they could not open the attachments which was in pdf format. I resent it to the personal email of an application staff member only to find out that she did not get it again (this being after 3 days and she did not bother to phone back. On the 4th of April I received an email saying I she did not get the application forms and again i sent it. The next day I phoned her back to confirm if she got it. She got it and she said it will be processed and the money will be debited from my account on the 1st of May. 1st of May came with no debit order. I phined again and they told me that they will ohine me back the next day as they need to speak to the person that handled the application. No call came and I ended up phoning them again only to find out that they didn not get the previous medical aid cancelation form (which attached but in afrikaans which was also confirmed by a consultant that it was ok that it was sent in afrikaans) and a service provider form for the preferred Dr,Dentist and pharmacy. I explained that I printed the application form and there were no attached documents for a prefered provider only to be told it was the last page but the last page which says 8 of 8 is all the required documents that must be submitted with the application form ... i told them that i spoke to a consultant while filling in the application form and again i asked about the prferred providers and i was told that we can go to any dr etc that accepts the medical aid. Besides all of this up until now I have not once received a call to say that I need to submit the form. Rather frustrated after all of this I wanted to speak to a manager .. call was transferred and I held on for 20 mins. I phoned back again going through the quries department asking to speak to a manager only to be transferred back to the queries help line. I eventually came through to a person in the call centre that took my details and will get a manager to call me back. Again back to the waiting game .. and paying cash for Dr's because of Sizwe's ridiculously bad service.