sS
shalenh S
1 reviews | Active since May 2016
02 Jan 2025, 09:25
Premium Change from R5000 to R8000 - No Notifications!!!
The worst medical aid you can possibly choose. Last year we had issues in Jan with change of rates - This year again... Our premium increased from R5000 to R8000 per month - Over 70% increase.
How does one afford this especially in January.
Apparently there has been a change to the plan we were on hence the adjustment. No notifications received. No notifications advising of the significant change in debit order.
Contacted the call centre - Ref NOV*** - Agent cannot assist. Apparently I can cancel but must provide one months notice.
Do they not understand the effect of a R3000 change to a family - This is not the amount we agreed to or signed up for. If you are making significant changes to the plans notify customers allowing them the opportunity to accept or change!!!!
Helpful (0)
Replies (9)0
Replies (9)
Sizwe Hosmed Medical Scheme's replyOfficial
02 Jan 2025, 10:49Dear Sizwe Hosmed member
We acknowledge receipt of your comments. One of our consultants will contact you shortly to assist with your query.
Your Choice for Quality Care
Sizwe Hosmed team
We acknowledge receipt of your comments. One of our consultants will contact you shortly to assist with your query.
Your Choice for Quality Care
Sizwe Hosmed team
Sizwe Hosmed Medical Scheme's reply02 Jan 2025, 10:49
Official
Dear Sizwe Hosmed member
We acknowledge receipt of your comments. One of our consultants will contact you shortly to assist with your query.
Your Choice for Quality Care
Sizwe Hosmed team
We acknowledge receipt of your comments. One of our consultants will contact you shortly to assist with your query.
Your Choice for Quality Care
Sizwe Hosmed team
sS
shalenh S's updateReviewer Update
02 Jan 2025, 10:54I called your call center 6 times this morning. The agents cannot assist and unfortunately your team-leaders and managers are not available.
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shalenh S's update02 Jan 2025, 10:54
Reviewer Update
I called your call center 6 times this morning. The agents cannot assist and unfortunately your team-leaders and managers are not available.
sS
shalenh S's updateReviewer Update
02 Jan 2025, 13:28Another call made now for your Manager Tshidiso - Left many messages for him to return the call but he has not.
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shalenh S's update02 Jan 2025, 13:28
Reviewer Update
Another call made now for your Manager Tshidiso - Left many messages for him to return the call but he has not.
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shalenh S's updateReviewer Update
02 Jan 2025, 16:18Still awaiting the Manager's call back...
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shalenh S's update02 Jan 2025, 16:18
Reviewer Update
Still awaiting the Manager's call back...
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shalenh S's updateReviewer Update
03 Jan 2025, 10:25Manager calls after 16h00 Yesterday, advises he has no feedback on the matter. Advised that he will escalate & revert before 16h30 however unfortunately he did not.
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shalenh S's update03 Jan 2025, 10:25
Reviewer Update
Manager calls after 16h00 Yesterday, advises he has no feedback on the matter. Advised that he will escalate & revert before 16h30 however unfortunately he did not.
sS
shalenh S's updateReviewer Update
03 Jan 2025, 10:281. No confirmations of notifications delivered has been supp****.
2. No documentation illustrating our acceptance of change from R5000 to R8000.
All he could say was they investigating. Whilst our money was taken from our account without authorization we must wait!!!
2. No documentation illustrating our acceptance of change from R5000 to R8000.
All he could say was they investigating. Whilst our money was taken from our account without authorization we must wait!!!
sS
shalenh S's update03 Jan 2025, 10:28
Reviewer Update
1. No confirmations of notifications delivered has been supp****.
2. No documentation illustrating our acceptance of change from R5000 to R8000.
All he could say was they investigating. Whilst our money was taken from our account without authorization we must wait!!!
2. No documentation illustrating our acceptance of change from R5000 to R8000.
All he could say was they investigating. Whilst our money was taken from our account without authorization we must wait!!!
Sizwe Hosmed Medical Scheme's replyOfficial
03 Jan 2025, 11:22Dear Sizwe Hosmed member
We have received your comments and are liaising with the relevant department to obtain confirmation of notification. Once we have this, we will contact you.
Your Choice for Quality Care
Sizwe Hosmed team
We have received your comments and are liaising with the relevant department to obtain confirmation of notification. Once we have this, we will contact you.
Your Choice for Quality Care
Sizwe Hosmed team
Sizwe Hosmed Medical Scheme's reply03 Jan 2025, 11:22
Official
Dear Sizwe Hosmed member
We have received your comments and are liaising with the relevant department to obtain confirmation of notification. Once we have this, we will contact you.
Your Choice for Quality Care
Sizwe Hosmed team
We have received your comments and are liaising with the relevant department to obtain confirmation of notification. Once we have this, we will contact you.
Your Choice for Quality Care
Sizwe Hosmed team
sS
Regards
Tshidiso Pelo
shalenh S's updateReviewer Update
03 Jan 2025, 13:37Here's the Bull**** comment received from the Manager. He did not return my call and now he has the audacity to claim that he is waiting for me!!! The calls are recorded & I challenge you guys to review the recording and check yourself whether his email is acceptable.
3 Jan 2025 @ 11h15am
3 Jan 2025 @ 11h15am
Dear Mr Hansraj,
Hope you are well.
I am still awaiting for feedback on the termination form shared yesterday thus I can share with my executive.
Regards
Tshidiso Pelo
sS
shalenh S's update03 Jan 2025, 13:37
Reviewer Update
Here's the Bull**** comment received from the Manager. He did not return my call and now he has the audacity to claim that he is waiting for me!!! The calls are recorded & I challenge you guys to review the recording and check yourself whether his email is acceptable.
3 Jan 2025 @ 11h15am
3 Jan 2025 @ 11h15am
Dear Mr Hansraj,
Hope you are well.
I am still awaiting for feedback on the termination form shared yesterday thus I can share with my executive.
Regards
Tshidiso Pelo
sS
shalenh S's updateReviewer Update
03 Jan 2025, 13:39Here's my reply to his email.
3 Jan 2025 @ 11h32am
3 Jan 2025 @ 11h32am
Good Day Tshidiso,
Thank you for your email.
I am unsure why you advising you awaiting the termination form as this was not as we discussed Yesterday - I'm sure your calls are recorded so please refer to it.
Please do not send me emails claiming you are waiting for me as delaying tactics!!!
Summary of our call to refresh your memory
- I expressed my disappointment on the additional debit to our account. I advised that we were not notified of this nor did we approve this additional change in debit and therefore requested the money be sent back to me immediately.
- I explained that the money you'll took from my account (WITHOUT AUTHORISATION) is for our Rent.
- We discussed either moving my family to a cheaper plan for January and refunding me the additional money taken from my account OR if this cannot be done, cancel our plan with immediate effect and refund the total balance that was debited (I am not prepared to provide 30 day notice based on the exorbitant debit off our account).
- You advised that you were going to speak to your seniors and revert to me by no later than 16h30 Yesterday.
Please revert with feedback on my refund as we discussed.
Regards,
sS
shalenh S's update03 Jan 2025, 13:39
Reviewer Update
Here's my reply to his email.
3 Jan 2025 @ 11h32am
3 Jan 2025 @ 11h32am
Good Day Tshidiso,
Thank you for your email.
I am unsure why you advising you awaiting the termination form as this was not as we discussed Yesterday - I'm sure your calls are recorded so please refer to it.
Please do not send me emails claiming you are waiting for me as delaying tactics!!!
Summary of our call to refresh your memory
- I expressed my disappointment on the additional debit to our account. I advised that we were not notified of this nor did we approve this additional change in debit and therefore requested the money be sent back to me immediately.
- I explained that the money you'll took from my account (WITHOUT AUTHORISATION) is for our Rent.
- We discussed either moving my family to a cheaper plan for January and refunding me the additional money taken from my account OR if this cannot be done, cancel our plan with immediate effect and refund the total balance that was debited (I am not prepared to provide 30 day notice based on the exorbitant debit off our account).
- You advised that you were going to speak to your seniors and revert to me by no later than 16h30 Yesterday.
Please revert with feedback on my refund as we discussed.
Regards,