Poor service, inefficiency and negligence

I’ve been a loyal member of Sizwe Medical Aid for two decades now. I’ve seen their level of customer care deteriorate over the years.

The recent incident of being taken from pillar to post without getting a clear answer as to when to expect the membership card which I requested around May was the last straw. Upon making a series of follow ups, talking to several people being given different contradicting answers, the guy from the claims department by the name of Sphiwo Hlapo committed to assist me get to the bottom of this. He connected me to the membership department and requested them to speed up the matter. We chatted on his personal Watzapp Number and he promised to take the matter up with the broker concerned and provide me with feedback only to abandon me in the middle of the process. At some point I was told the card was delivered to Port Elizabeth which is far away about 7 hours away from where I stay. I couldn’t get the clear answer as to why the card was sent there. I gave them the new address where the card must be posted. To date I haven’t received the card and it’s been over two months now. I’ve never experienced this level of frustration and disregard. I’m unable to get medical treatment at my preferred doctors. I’m compelled to see my regular doctors since I’m unable to produce the membership card. This is totally unacceptable and is not value for money given the fact that I pay monthly premiums only to be subjected to this kind of neglect and bad service.