Poor service and lack of communication

I terminated my medical aid with them the end of November 2025. After numerous emails and long waiting periods I eventually received an email saying that from the 1st of april 2026 I must forward proof of banking details and my ID document to ***. I sent my documents and I still haven't received any feedback. That is way more than 5 working days and every time you just receive an automated response and nobody gets back to you within 5 days. Judging from how long they took previously I'm not sure when they will respond to my emails. The lack of communication is becoming extremely frustrating. This is 2 of the few reference numbers 286699.... 283275