Poor service and customer care

I went for a covid test on the 26/06/21 then i got a bill from path care on the 13/07/21saying my medical aid does not want to pay, i then phoned sizwe and was told i must put a claim for a refund through to *** as i had paid the bill i had been sent, i had sent through all the necessary documents, and to this day i still have no response i try phoning and i get put on hold for over 30 minutes then someone answers then pnly to be told i must phone enablemed, i then get told they only cover your test if you test positive, which is absolutely bull ****, no where in the contract does it state if you test negative they wont cover your test, i then get referred back to sizwe and have to go through the process again, i am very unhappy with the service, you dont get any repsponses from them if you mail them, only automated responses. Please can someone from sizwe or enablemed or who ever you guys are since no one seems to know anything.

Please phone me!!!