RB
Robert B

1 reviews | Active since Jul 2022

23 Apr 2025, 21:12

Poor service

am writing to express my growing concern regarding the credit on my savings account that was supposed to be paid out, following my initial inquiry with Sizwe on 14 March 2025.

It has now been over a month since my query, and despite numerous attempts to reach out for updates, I have not received any satisfactory answers. In fact, I have called your office twice today, 23 April 2025, seeking clarification on this matter and was left without insight.

I would like to request to speak with senior personnel regarding my situation. Each time I have asked for assistance from a manager, my calls have been disconnected, which I find perplexing and frustrating.

I am beginning to suspect that there may be underlying financial issues affecting Sizwe, and I would appreciate transparency regarding my funds. It is essential for me to resolve this matter as soon as possible.

0
Replies (2)
Sizwe Hosmed Medical Scheme
Sizwe Hosmed Medical Scheme's reply24 Apr 2025, 04:58
Official
Dear Robert,

Thank you for reaching out again. 
Kindly be advised that your refund is still in progress. 
You will receive a statement as proof of payment as soon as the refund is finalised. 
Thank you for your patience. 

 
  Your Choice for Quality Care
 Sizwe Hosmed team 


RB
Robert B's update25 Apr 2025, 10:47
Reviewer Update
How long does Finance needs to finalise. This is now three weeks the same story.
Looks like Sizwe has a cashflow problem.