Poor Customer Service

On July 28th, my wife and I visited a GP for a consultation but were unable to receive assistance because Sizwe Hosmed does not operate on weekends to verify fund availability. As a result, we paid R1040 in cash for the consultation. The following day, I submitted a reimbur*****t claim to Sizwe Hosmed, but I have been passed around without resolution. I called again this morning and was informed that the claim is still open and "sitting with the claims department for processing," with no further updates provided. My last reference number for this issue is WF***2N***1, and it has now been 21 calendar days since I logged the claim!