POOR CUSTOMER SERVICE

I've had a terrible experience with sizwe hosmed thus far, they don't reply to messages and their call center is terrible you're being sent from pillar to post.

I registered for a Bambino programme, I waited and waited and did not get any response from them, I had to call after a week to ask if they have received my form and they said yes, No one even bothered to send me the authorisation no, I had to ask for it.

Second time around I phoned to ask for their DPS because I'm using essential Cooper and last time at Mercantile Hospital in Port Elizabeth they told me all essential Cooper clients no longer can sleep there and can sleep at Greenacres hospital. I phoned them to ask and no one was able to tell me, they told me to phone enablemed and I was sent back by enablemed because they could not help me with that as they only deal with day to day claims.

I'm so frustrated because I'm currently using a Dr in Mercantile and it's pointless to use him if I'm not allowed to deliver my baby there.