pM
preline M
1 reviews | Active since Jan 2021
26 Jan 2022, 10:38
poor customer care department
poor customer service - called sizwe customer care 3 times for a claim that has been rejected for a patient that is in ICU. Consultants are giving me the run around with no knowledge of handling complaints or directing it. consultants are poorly trained and lack people skills. spoke to 3 x consultants as follows: siphokazi - N*** ; Hilda - N*** ; Thembekile -failed to give a ref no.
Helpful (0)
Replies (2)0
Replies (2)
Sizwe Hosmed Medical Scheme's replyOfficial
26 Jan 2022, 11:11Dear Preline,
We acknowledge receipt of your comments. One of our consultants will contact you shortly to assist with your query.
With Care
Team Sizwe Hosmed
We acknowledge receipt of your comments. One of our consultants will contact you shortly to assist with your query.
With Care
Team Sizwe Hosmed
Sizwe Hosmed Medical Scheme's reply26 Jan 2022, 11:11
Official
Dear Preline,
We acknowledge receipt of your comments. One of our consultants will contact you shortly to assist with your query.
With Care
Team Sizwe Hosmed
We acknowledge receipt of your comments. One of our consultants will contact you shortly to assist with your query.
With Care
Team Sizwe Hosmed
Sizwe Hosmed Medical Scheme's replyOfficial
29 Sept 2022, 11:04 Member assisted and query resolved.
Team Sizwe Hosmed.
Team Sizwe Hosmed.
Sizwe Hosmed Medical Scheme's reply29 Sept 2022, 11:04
Official
Member assisted and query resolved.
Team Sizwe Hosmed.
Team Sizwe Hosmed.