MM
METJA M
1 reviews | Active since Dec 2012
04 Feb 2022, 12:31
Poor communication and service
I am very frustrated with Sizwe Hosmed. They gave authorization for a procedure which was done on 8 November 2021, and they have not paid the service provider. I made numerous calls and every time i call i get the same answer, that the query is still open. It is February in the new year and nobody has come back to me to explain the delay, except to say there is backlog.
Helpful (0)
Replies (5)0
Replies (5)
Sizwe Hosmed Medical Scheme's replyOfficial
04 Feb 2022, 13:55Dear Metja,
We acknowledge receipt of your comments. One of our consultants will contact you shortly to assist with your query.
With Care
Team Sizwe Hosmed
We acknowledge receipt of your comments. One of our consultants will contact you shortly to assist with your query.
With Care
Team Sizwe Hosmed
Sizwe Hosmed Medical Scheme's reply04 Feb 2022, 13:55
Official
Dear Metja,
We acknowledge receipt of your comments. One of our consultants will contact you shortly to assist with your query.
With Care
Team Sizwe Hosmed
We acknowledge receipt of your comments. One of our consultants will contact you shortly to assist with your query.
With Care
Team Sizwe Hosmed
MM
METJA M's updateReviewer Update
08 Feb 2022, 14:47i was contacted the same day i wrote a review and nothing further was communicated to me. The service provider who was not paid is now threatening to submit my account for collection. I am not sure of the kind of service that Sizwe Hosmed is providing. I spoke to 8 people from December and sent numerous emails.
MM
METJA M's update08 Feb 2022, 14:47
Reviewer Update
i was contacted the same day i wrote a review and nothing further was communicated to me. The service provider who was not paid is now threatening to submit my account for collection. I am not sure of the kind of service that Sizwe Hosmed is providing. I spoke to 8 people from December and sent numerous emails.
MM
METJA M's updateReviewer Update
11 Feb 2022, 15:30I am still waiting for someone at Sizwe Hosmed to provide feedback on my unpaid claim.
MM
METJA M's update11 Feb 2022, 15:30
Reviewer Update
I am still waiting for someone at Sizwe Hosmed to provide feedback on my unpaid claim.
Sizwe Hosmed Medical Scheme's replyOfficial
11 Feb 2022, 15:47Dear Metja,
We acknowledge receipt of your comments. One of our consultants will contact you shortly to assist with your query.
With Care
Team Sizwe Hosmed
We acknowledge receipt of your comments. One of our consultants will contact you shortly to assist with your query.
With Care
Team Sizwe Hosmed
Sizwe Hosmed Medical Scheme's reply11 Feb 2022, 15:47
Official
Dear Metja,
We acknowledge receipt of your comments. One of our consultants will contact you shortly to assist with your query.
With Care
Team Sizwe Hosmed
We acknowledge receipt of your comments. One of our consultants will contact you shortly to assist with your query.
With Care
Team Sizwe Hosmed
Sizwe Hosmed Medical Scheme's replyOfficial
29 Sept 2022, 11:08 Member has been assisted and query resolved.
Team Sizwe Hosmed.
Team Sizwe Hosmed.
Sizwe Hosmed Medical Scheme's reply29 Sept 2022, 11:08
Official
Member has been assisted and query resolved.
Team Sizwe Hosmed.
Team Sizwe Hosmed.