Poor business management

For the 4th time in 4 months their accounts department have proven to be inept by over deducting on my debit order. Each time I have to reverse the order payment and then pay Nedbank via eft. Both actions cost bank charges for my account. When you email them you get a standard auto reply. After you’ve settled your contribution yourself you get an email from them saying your problem has been resolved. The poorest customer service I’ve ever experienced. For 4 months I’ve received the same meaningless response because their customer service department has not updated the customer profile which was submitted in February 2023. Absolutely pathetic.