Patient Mental Torture due to lack of services

I am now convinced the only way to get service is by exposure. Once again being so frustrated due to the lack of responses or feedback. I submitted a request, ref WF***5N***4 on the 15th July for authorisation. I have spent from about 9am until now trying to get so sort of answer and got told now that they have forwarded my request to a case manager. So my mail has not even been looked; so If I did not try to reach at the expense of airtime abuse! Would have still remained unattended! Refer to my calls in preauth: ref Non...a250719 11h15 and also Refe Les..i prior to this for a long time and got cut off, this person took my number and had no decency in calling me back total airtime and time abuse. This is on every occasion, you include communications thinking I would at least get assistance and guess what none! To date I am still awaiting my saving recon as this also in a total mess! I cant even get this at all! PROBABLY TIME FOR IMBUSMAN AS THIS IS SEEN AS TOTAL MENTAL ABUSE! You can how lodge on these platforms and they simply dont care. But dont pay and they suspend you, I pay a whopping R18k monthly, this is huge and yet not once can I say I have had any form of service without experiencing mental torture!