pathetic service. your comapnay promises but dont ever comes back to clients

trying to initiate a debit order since march 2017. Good day

It is with disgust that I send this email.

A debit order collection form was sent in on the 29/03/2017. I called in on the 29/04/2017 to enquire if it was loaded. @ 13.50 I spoke to Lindiwe who kept me on hold for quite some time only to find out the debit was not lodged, further more she went on advising that some “refilwe” would send me the confirmation to advise that is was done., ref number CTN178402 received.

Today is the 03/05/2017, I called in at 13.05 spoke to “Molly”| who kept me on hold.. talking to her colleagues etx for more than 20 mins. I kept saying HELLO to get her attention, she probably muted my call and they continued with their conversation.

This is inexcusable pathetic service. Yourl will be quick to say “YOU ARE IN ARREARS” but when a simple instruction is sent to upload a debit order, its not executed!!! a month passes by and nothing is done??? I would like an explanation from all your *********** staff for their lack of service, their unprofessional-ism!

I work in a service environment and their behavior is putrid AND UN ACCEPTABLE. You don’t place a client on hold while you engage in “a conversation” and also they don’t come back to say “we apologise for placing you on hold, we are still investigating”

What kind of service is this????

I do hope that I will get a response TODAY

Medical aid no ********** 0878 MR Mohamed HANIEF MOHAMED ALLI

than to add on. in July 02 they decided to initiate a debit order without any notification. so they received R2900.00 from me on the 30 jun. I tried from the 03.07.2017 to get help to get the amount re-imbursed. ive kept sending emails making calls nothing done. why have *********** people who is the 1st point of contact who holds no regards for customer service, sense of urgency, accountability.

really disgusted about this service. whats the use calling on almost every week/ and mailing and no joy or response is received. I do hope your company records the calls. I have a paper trail of all my mails etc. get proper qualified agents on the phone not someone who is their just to pass the buck!

i get throught o a lady named IVY at the recons department, who also further promises that the extr money paid will-be re-imbrsed. guess what more than two weeks has passed, nothing none. i called in yesterday, spoke to victoria who didnt want to give me the number for ivy afyter advising that ivy gave me the number and i lost it. she says send me the mail, il sort it out. whats the use sending an email if no1 acknowledges nor responds.

From: Waheeda Mohamed-Ali Sent: 23 August 2017 08:12 AM To: ********** Cc: ********** ********** Subject: FW: REf no CTN220879To medical aid number - ********** 0878

Dear Victoria

As per telephonic conversation, may you p lease refer this ASAP to IVY

She gave me her direct number last month, and I cant seem to find it

After trying to get re-imbur*****ts of surplus paid into my dads medical aid.

Ivy promised me that it would take up to 2 weeks. More than two weeks has passed and im really getting annoyed at the pathetic service received from Sizwe medical aid.

May you please ask her to call me ASAP on ********** 943

Thank you Waheeda

so im sure 2017 will come to an end.. and ill still get no joy form this medical aid..

im sure the company should have values.. a motto.. i too am in the service delivery.. and trust me.. the service delivery is disgusting to say the least.. no accountability. no integrity.. no sense of urgency..