Pathetic service sizwehosmed

My wife was admitted in hospital on 3 July 2023, Med aid short paid certain service providers. So I called Med aid for detailed statements for those providers so I could submit to gap cover for payment...1 statement could nt be given to me for the anesthetist as Med aid says there was a glitch in the system for date 17th July 2023 and that they wid escalate it to IT department to rectify and then I will receive it.... It's being more dn 2 months and still haven't received anything.... I keep calling sizwe Hosmed and they keep giving me reference numbers saying that it has been escalated to a team leader.... Ref numbers as follows.... N***, N***, N***, N***..... How long must 1 wait anymore.... Gap cover gives us a certain time period to submit and then if not submitted who will be liable for the account..... I kept asking to speak to a team leader or manager and no agent wants to put me through.... No manager or team leader has called me despite me leaving my contact details and email address. This is pathetic service from a Med scheme.... I never had any issues with hosmed, but once amalgamated wid sizwe, the services have become pathetic D. Malek