PATHETIC SERVICE!!!! RATING 0

Pathetic service!!! My mother has been with Sizwe for over 30 year, BUT since the merged with Hosmed the service has become shocking and pathetic. We submitted a claim on 14/03 (*** & WF***5N***) it wasn't even allocated to a consultant to process. No acknowledgement that our claim has been received - we have been following up but no response to our email. My mom went in for surgery with Auth number NEO***A in Feb and it was requested that the injury report is required. We submitted the injury report together with the radiology report on 28/03/2022 (***) and this also has not been attended to. No feedback or update receive. Numerous follow up emails was sent and still nothing. I will NEVER refer ANYONE to Sizwe Hosmed - obviously their service has gone DOWN THE DRAIN!!