Pathetic Service from Sizwe Hosmed

I am utterly disappointed with the service I am receiving from Sizwe Hosmed, on the 23 September 2021 I paid cash for a specialist appointment and I submitted all the necessary documents a few days later, when I called to query after 10 days as to why my claim was not paid into my bank account I was told it was paid to the specialist that I had consulted and claim will be reprocessed and pain into my account, almost 3 months later and constant calls to Sizwe hosmed and even resubmitted my claim, I still have not been paid for my claim. Not only that I have R1500 in over the counter medication available but every time I go to different pharmacies they say my funds are exhausted , I end up paying cash and it's now December and a new cycle will start in January 2022. My husband tried to make an appointment for a physiotherapy consultation and they told us our medical aid had been cancelled in August this year. I have never had a problem with hosmed since joining in January 2018. For a medical aid this service is pathetic, I should not have to pay cash for services when I pay for medical aid each month. Very poor planning with regards to this merge with Sizwe medical aid, client services should be improving and not deteriorating.