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Shirley S
1 reviews | Active since Mar 2019
24 Jun 2022, 13:02
Pathetic service at Sizwe Hosmed!
I am very disappointed by the pathetic service at Sizwe. I have a claim which was rejected even though treatment was authorized. Another claim has been outstanding since September 2021 and has been on queue for payment for months now. Whenever I call to query I am given the same response that they have a backlog in their accounts department. This is totally unacceptable. They do not even bother sending statements.
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Replies (2)
Sizwe Hosmed Medical Scheme's replyOfficial
24 Jun 2022, 13:21Dear Shirley, on behalf of Sizwe Hosmed Medical Scheme, we sincerely apologize for the inconvenience caused. We will be in contact with you to resolve your complaint. Thanks, Sizwe Hosmed team.
Sizwe Hosmed Medical Scheme's reply24 Jun 2022, 13:21
Official
Dear Shirley, on behalf of Sizwe Hosmed Medical Scheme, we sincerely apologize for the inconvenience caused. We will be in contact with you to resolve your complaint. Thanks, Sizwe Hosmed team.
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Shirley S's updateReviewer Update
30 Jun 2022, 15:15Still waiting for my issue to be resolved, all requested documents forwarded but there has been no response from Sizwe!
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Shirley S's update30 Jun 2022, 15:15
Reviewer Update
Still waiting for my issue to be resolved, all requested documents forwarded but there has been no response from Sizwe!