Pathetic customer service from sizwe medical schemes

Sizwe hosmed has the worst and most pathetic customer service.

I have had a pending query for a while now, and have been calling the customer service line weekly for the last 4 weeks since January 16.

I have received a reference number weekly after speaking to a consultant, to date I have 5 reference numbers, I have played a formal complaint to there complaints department, of which I received a response after 3 days, advising that my query has been noted and that a manual intervention had to take place in order to resolve my query.

I was informed that my query would be resolved within that week. When I called to follow up a week later (week 4) I wss out through to there VVIP line, the customer service provider informed me that my query Wil be escalated and that she reassures me that she will email me during the course of the day, nothing!!

I am now sotto f with 5 different references numbers, a formal complaint, been in contact with there VVIP line, with no resolution.

After calling there customer service line today, I was told by the supervisor that she's going to cut my call, because Im not listeninh to, yet I'm explaining to her that she's not listening to me because she response she's giving me has been given to me for 4 consecutive weeks, hence me having 4 different references numbers.

I have never in my life received such poor customer service from a medical aid who gladly accepts yr monthly contributions.