Once again - Useless return messages after submitting a claim!!!

AGAIN - Pathetic service from Sizwe. I submitted a claim om the 13th of September. I contacted the call centre today to follow up on the claim seeing that no payment has been made.

The call centre lady informed me that their system couldn't open a jpg file!!! Yet I received this useless message from claims on the 15th September? We have attended to your call reference number: WF***5N*** logged on 2020-09-15 18:00:32. We are pleased to tell you that it has been resolved. Why did I receive this message?

Why didn't they inform me that their system was so ancient it couldn't read a jpg file and that I should rather attach a pdf file? NO - they will rather send useless messages instead of doing the right thing and deliver a customer service!

The website and app are useless as well - NO indication on either to inform me that there's any documents outstanding or what the status of the claim is. The claim that I submitted is neither to be found on the website or the app.

The cherry on the cake: When I contacted the Call Centre today: TA-DAAAA - the system was down - how wonderful.

OH and I just need to mention the amazing LONG (3min+) message I had to listen to while waiting for a call center agent to help me. An OLD message that should have been removed months ago.

Well done Sizwe - I am sure that you keep your customers incredibly happy with this pathetic service and that your membership numbers increase by the day - NOT!!!.