Once again service.

DR. SIMON MANGCWATYWA i hold you responsible for the bad service at sizwe medical fund. I have had the honor of speaking to a few of the call center agents, Kenady, Hloni, Victoria,Matapelo etc etc. A few who put the phone down and a few who does not know there floor supervisors extension. A floor supervisor who is not available, (obviously) and Dipuo, (floor manager) boss James who is also not available. It seems that there is no manager on the floor to assist the call center agents. No wonder they can not assist and lie to clients blatantly openly without stopping to breath. It truly is a disgrace, thinking that you are dealing with people who obviously has medical issues.. thinking by myself, what if the frustration of dealing with incompetence leads to another heart attach.. mmmm they most likely would not pay the bill due to a wrong code, a ref nr not given... being on lunch ... a wrong hospital. DR. SIMON MANGCWATYWA the ethical code of your employees is shocking.. disturbing.. it might be a good idea to evaluate them before you pay your clients money as their salary.