GN
Genevieve N

1 reviews | Active since Mar 2020

22 May 2023, 12:17

Not keeping there word. Dissatisfied

I requested a copy of my claims on the 15th of May 2023 for March 2021 until December 2022 I recieved a response that I will get feedback 3 to 5 working days It's now 6. Doesn't Sizwe keep to there promises or does one have to chase up every time. This is urgent

0
Replies (3)
Sizwe Hosmed Medical Scheme
Sizwe Hosmed Medical Scheme's reply22 May 2023, 12:35
Official
Dear Genevieve, 

Thank you for submitting the query, we sincerely apologise for the inconvenience caused. 
We will be in contact with you to resolve your complaint. 

Sizwe Hosmed team 


GN
Genevieve N's update23 May 2023, 14:35
Reviewer Update
Still waiting for feedback or a call on my query it's 24hours now... Nothing
Sizwe Hosmed Medical Scheme
Sizwe Hosmed Medical Scheme's reply23 May 2023, 15:09
Official
Dear Genevieve, 

Thank you for taking our call, feedback will be shared via email. 

Sizwe Hosmed team.