Nonpayment of claim

<p>After 8 months of trying to get a patient claim paid, we have had no success. The roll-over excuse seems to be that Sizwe changed to a new system, and have fallen behind. Numerous promises to escalate the claim has resulted in no response.</p> <p>This has been singlehandedly the worst experience I have had with a medical aid. My last call to the claims department resulted in waiting on the phone for 31 minutes, after which the phone reset itself & I heard the initial messages one gets at the beginning of a call. This means that the lady who answered the phone simply put me on hold & then never came back to me - not even to give me her name!</p>