Non Payment of PMB and Pre-auth claims

I'm utterly disgusted in the level of incompetence and dishonesty that I have experienced dealing with Sizwe Hosmed's staff.I have been waiting for payment for a pmb claim for services rendered under auth to be paid out since March . After multiple promises on email from Tshepang and Queeneth that payment will be made on "the next payment run" I have not been paid yet instead they are now ignoring my emails and dropping the call when I call the call centre. I have been to the offices in Houghton and I'm constantly being told different stories and yet again led to believe that the issue is being escalated and marked as urgent for "KOH".I have reached the point where I will no longer be accepting pre-auths from Sizwe because the medical aid does not honour them. I would strongly advise that members reconsider being part of the scheme because many healthcare providers are becoming reluctant to accept this medical aid. Please report any related issues to the ombudsman so we can resolve this.