NON PAYMENT OF MEMBER CLAIM

Sizwe Medical! It is with absolute Disgust and sadness that I have to go to this extend In hope that our Claim will be dealt with asap!

I am most concerned with the lack of understanding, unprofessional, *********** and the bad attitude that I have received from Sizwe’s customer care staff. We have received a statement of account since March 2017 and ever since, we, The accounts lady from the DRs Practice and I have been calling Sizwe to pay the the account. The response we get is “your claim has been sent for PMB”. In my opinion their reference number don’t even exist??? Victoria the lady who responded to the call today 20/02/18, even dropped Our conference call. My dad is a 79 year old man whom has been a loyal member to the scheme and have never missed a payment to the medical aid. Please HELP!!! Or should we take this to the Council for medical Services??