Non-Payment of Medical Bills by 3Sixty Health

I am writing to express my deep frustration regarding the unacceptable non-payment of my SIZWE-HOSMED medical bills, for which 3Sixty Health is entirely responsible. The failure to settle my claims with Parklands Hospital shows a blatant disregard for my rights and well-being, and this matter must be addressed immediately.

**Outstanding Payments:** Despite my continuous follow-ups since my hospitalisation in September 2024, Parklands Hospital has yet to receive full payment for my stay, now nine months later. This delay is unprofessional and has resulted in Netcare transferring the outstanding balance to collections, putting me at serious risk of financial hardship.

**Lack of Communication:** The lack of effective communication from your customer service is simply outrageous. Each time I call, I am met with the same responses: “We are backlogged,” “Payment will be settled in 5-7 days,” or “I’ve escalated your query.” This has been the pattern of responses for months, with no real progress or resolution in sight.

3Sixty Health must take immediate action to rectify this situation. I demand that you ensure prompt payment to Parklands Hospital without further delay, along with a detailed explanation regarding the mishandling of my claims. It is imperative that I receive acknowledgement of this matter and that action is taken swiftly. I will not tolerate this level of incompetence any longer.