HN
Hester N

1 reviews | Active since Oct 2015

12 Jun 2024, 09:19

Non payment of billss

After reading the latest reviews, it looks to me like Sizwe Hosmed is on the verge of closing down... as there are a lot of complaints of bills not being paid and emails sent stating that the request was finalized when it was not. I have exactly the same problem. Bills of the last 7 months have not been paid. Some paid partially with no explanation of why it has not been paid. Only replies saying that it has been finalized. All after you get full authorization. Even PMB's are not paid. My gap cover does not want to pay because it is too old. I will not be paying these bills and will hold Sizwe responsible. In the mean time I am looking for a new medical aid. Also for all the other clients I referred to you. I do not have the time and energy to waste on trying to sort out these things. It is not my job! I have a job to do in order to be able to pay your high fees. I expect to get the service I am paying for!!! I will be reporting this to the medical Ombudsman as well.

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Replies (4)
Sizwe Hosmed Medical Scheme
Sizwe Hosmed Medical Scheme's reply12 Jun 2024, 09:36
Official
 Dear Hester, 

Thank you for submitting your query and apologies for the inconvenience caused. 
Kindly share the query's reference number so we can investigate and escalate it to the claims department for urgent attention. 

We appreciate your patience. 

Sizwe Hosmed team. 
HN
Hester N's update12 Jun 2024, 10:13
Reviewer Update
I did add my member number to the review. You can have a look at all the unpaid claims from December 2023 up until now. My last ref nr was WF***4N***2 on the 4th of June. I sent another mail after that on the 10th of June... no reply...
HN
Hester N's update12 Jun 2024, 10:16
Reviewer Update
PS... according to you it is an inconvenience. Just to inform you, It is not an inconvenience, it is a terrible financial stress. It affects everything from you normal day to day functions to your emotional and mental well being!! The reason for having the huge financial strain of having a medical aid is to avoid exactly that, not to cause it.
Sizwe Hosmed Medical Scheme
Sizwe Hosmed Medical Scheme's reply12 Jun 2024, 10:32
Official
We received the reference number, thank you, Hester. 
We will investigate and provide feedback as soon as it is available.