Non-existent customer service and conflict resolution

I don’t even have words. I am on the verge of a breakdown trying to solve a claim from 90+ days ago. A refund of R32 000 is involved. I cannot tell you how many people I have spoken to, emailed or how many times I have visited the PE Office. My next step is to escalate it to the CMS. I am done: mentally, physically and emotionally. I am handling the claim on behalf of my mom, I am her full time caregiver, and the claim originated from a cancer diagnosis, kidney removal and now a recent stroke. Drs keep phoning me for their money and I cannot do this anymore. I am filing a CMS report if this is not sorted out by next week and I am including every single person’s name whom I have dealt with, whom Netcare has tried to resolve this matter with and every email. The WORST scheme around. I, personally, will take my chances in a government hospital as the amount of stress involved in trying to get the Medical Aid to pay the claims, will kill me.