Non existent customer service

So, after my previous "review" of Sizwe Hosmed, they were very quick to respond , apologizing for the inconvenience caused. They requested the full story with regards to the unpaid 2023 claim. All ref numbers and correspondence were supp**** again even though the information was supp**** in March 2024, Next day, an email is received to say that the claim was only sent for stale (old / late claim) review in the week of 30.10.2024. When I asked why, guess what. No reply. Called in today ( Ref number N***) just to be asked for the very same information again as this claim is stale and needs to be sent to the stale department. In other words, absolutely nothing has been done with regards to my complaint and I am still getting the same excuses every time I have to phone.

Can someone in charge, that can actually help me get the claim paid, get back to me? I am tired of having to deal with call center agents that can only tell me what they read on the screen, and so called customer care agents, because they do not care about the customer at all.