NO SERVICE ON CLAIMS SUBMITTED

<p>Good day</p> <p> </p> <p>I have submitted a Claim on the 28th of September on time and not late and received a mail back with a refference. I have contacted the Customer Care department numerous times and was advised every time that they are busy capturing the data and that we should be patient, but my patients is running out very fast as if it was me who owed the medical aid money you would not care and would want it to be payed immediatly without asking questions. Today i tried to contact your customer care department and the rudest agent ever and did not even let me finish my sentence and just put me though to another department and i had to hold for 25 min and was then redirected to the beginning of the call centre!!!!!!</p> <p>This is not on, this is very bad service, I had to pay this doctor alot of money for the appointment cash and i would really like this claim to go through and be paid out immediatly!!!!!!! I am not calling again cause then i would not be the nice person on the other end of the phone call, please call me back by the end of this day on ********** 858 or ********** with an answer as to when my claim will be loaded and if there is any other documentaion that you require in order to make payment to me on your next payrun this week?????????</p>