No service

We sent emails regarding claims and received a response email stating they are looking into the issue. then you receive an email stating your call has been attended to. But the claims are not resolved. We sent emails to Ivy Nkwanca' <***> and 'Nomasonto Sikwe' <***> to change the debit order details in February 2020. This is the second month we receive sms messages stating the debit order deduction was rejected. We have sent them two emails regarding claims that have not been settled and two emails regarding the change of banking details. We have tried phoning and you either get transferred to someone else or the other person states that they are off line and can't assist, they give you a different contact number. Upon phoning the contact number you get an answering machine. We even sent an email '***' to register for self help service, they don't even respond. Please can someone get in touch via email *** as your service on shocking.