no service

bad service even when you call their complaint department the is no assurance that your query will be resolved as they do not even promise and are rude very rude, I am glad I am not using this medical aid I wouldn't even think of leaving discovery for such a medical aid even their call centre is a useless because call centre are there to resolve your query, My mother is using the medical aid and is on chronic treatment the employer stopped doing the contributions and she has to contribute herself, I sent documents for the money to be deducted in her account and got a email back saying the adjustment was made ,On the date the amount was supposed to be deducted it was not and every time I call the call centre I get different answers everyday also called their complaints department which was also useless to day I am now told the medical is suspended whose problem is it that it gets suspended whilst I have been the one making calls and also I have the proof of the email sent by Sizwe saying the adjustment was done on email