No replies or communication whatsoever

I have sent through numerous, countless claims, enquiries and requests for answers. I have even Emailed the CMS (customer medical services) of Sizwe and always get the standard (copied and pasted) reply: Thank you for your request/query. Our customer service team is now looking into your query. A more substantive response to your problem and a suitable solution will be provided to you within 3-5 business days. Your choice for quality care, Sizwe Hosmed Medical Scheme

What an absolute joke!! 3 - 5 business days, really??? I have yet to ever have received any form of communication or reply, yet alone a solution! This last week I submitted another claim and the Email bounced back because the Email box was full! Seriously? What kind of service provider is this? And looking back at the many other complaints about Sizwe Hosmed on Hello Peter, I'm expecting their standard reply on this site and then, true to form and historically, there will be no further communication. 3 - 5 business days... Hahahaha